About Us - Q&A

What are the shipping times for your products?

We take 2-4 days to process your order and then 2-3 weeks to deliver it to you.

Do you ship all over the world?

Yes, absolutely. We ship worldwide.

Where do we ship your product from?

Our offices are located in Agadir, Morocco.

Our international warehouse is located in China.

Do you provide product tracking / tracking information?

Yes, wait 3 days after placing your order and ask us via email at seraxis99@gmail.com

Some items are missing from my order, what is happening?

Our products are shipped separately according to your order.

If, for example, it contains articles from two different warehouses,

there will therefore be two deliveries.

The rest of the order will most likely arrive shortly.

I received a damaged item. What can I do?

We are sorry to hear that.

Just send us a picture of the damaged item

in question at the email address: seraxiscontact@gmail.com

and we will send you a similar replacement item as soon as possible.

Where are you located?

We are located in Agadir in Morocco

I still have not received my order. What is taking so long?

We apologize for the delay.

Sometimes international shipping may take

longer than expected due to customs clearance.

You can however trace your order and see where it is at any time.

If you still feel that you need help tracing your package

or want to inquire about it, please contact us by email

at the following address: seraxis99@gmail.com

Do you have a refund policy?

We do our best to resolve any issues that our customers

may encounter with their items online.

If you still wish to receive a refund on your order,

we can of course complete the payment,

in the event that the appeal is made within 30 days

of the date of the order and that

the product (s) concerned are not sold .

For more information, please read more about